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  • Can I add to or modify my order?
    In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Support to cancel the order so you can reorder what you need. If an order is already processing in our warehouse and being packed to ship, we are unable to cancel the order.
  • Can I cancel my order?.
    Please contact us immediately if you would like to cancel an order! If an order begins processing in our warehouse and is being packed to ship, we cannot cancel the order. Our warehouse works on the weekends to package up orders so they are ready for shipment on Monday morning. Although we do not ship on the weekends, if an order is packaged to ship over a weekend and billed out, the order is not able to be canceled.
  • How can I check the status of my order?
    Please visit the Track Your Order section of our site or, if you are a registered user, you may log into your account and go to the My Orders section to check the status of your order.
  • How can I get a receipt or copy of the invoice for my order?
    You will be e-mailed a copy of your invoice once your order is placed and after the order ships from our warehouse. To obtain another copy, log into your account and go to My Orders. You will see an option to “View Order” for each order you’ve placed. Click on that button and you will see Print Order at the top of the page. If you do not have an account with us, please contact a Customer Support to request a copy via email.
  • How long will it take for my order to arrive?
    EXPRESS FREE DELIVERY IN CITY OF VANCOUVER WITHIN 24 HOURS CANADA POST: Mail and Parcel Delivery Time Standards The delivery standard for regular mail and parcel sent inside Canada is: - Two business days for local mail - Three business days within the province - Four days for national mail These time frames are not guaranteed, as weather and mail volume can affect delivery. Regular mail / parcel to the U.S.A. The delivery standard for regular mail sent from Canada to the U.S.A. is four to six business days. Regular mail / parcel to an international destination The delivery standard for mail sent from Canada to another country (except the U.S.A.) is four to seven business days. FedEX: FedEx Priority Overnight® Morning, next business day to most metropolitan areas 2 to 3 business days to other areas FedEx Standard Overnight™ 5 p.m. next business day to businesses and by 8 p.m. to residences in most metropolitan areas FedEx 2Day® 1 to 2 business days by 5 p.m. to businesses and by 8 p.m. to residences in most metropolitan areas FedEx Economy® 1 to 3 business days by 5 p.m. to businesses and by 8 p.m. to residences in most metropolitan areas
  • How do I use My Account?
    The My Account section of can be used for many different things: changing your user information, checking a current order's status, and viewing and reordering past orders. Once you are a registered user, you will want to login as soon as you come to our store to shop. You can do this from any page on the website by clicking the login button in the top menu bar.
  • How do I change my user information?
    If you would like to change your user information, then you must first login to your registered account. Once you are logged in, this will take you to your account dashboard. From here, you can edit your billing and shipping addresses in your address book and your contact information if any of that has changed. You will also be able to see your current order status, view past orders, and complete reorders of past items.
  • Why should I register for an account? What are the benefits of registering?
    We encourage you to register with us! Registration is not mandatory to complete checkout, but by registering you receive the following benefits: Access the My Account section, where you can track current orders, view previous orders, add items to a "Wish List", and update your billing and shipping information. Reorder quickly by browsing through orders you’ve purchased in the past. Save Your Credit Card data for quick reordering. Save and access saved designs for custom product ordering. All of the information we receive from you in the registration process is transmitted over a secure server and kept in a secure location. You can only access your information after logging in with the unique e-mail and password combination you created during registration, so you can rest easy knowing your information is safe!
  • How do I register for an account? Do you require registration to place an order?
    To register for a new account, you can click on the My Account or Log In button on the right side of our top menu bar. You will want to switch from Login to Create an Account tab. You can also do so on the checkout page by clicking the Sign Up button. Also, please make sure your billing information matches exactly with the card you will be using to place your orders. We do allow our customers to checkout as a guest, but do highly recommend creating an account for making future orders much easier.
  • How do I submit a product review?
    After you have placed an order with us, you will receive an email from Verified Reviews. You will get a link to review the products you have recently ordered from our website. We use a third party to ensure all reviews are from actual customers and are absolutely unbiased.
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