In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Support to cancel the order so you can reorder what you need. If an order is already processing in our warehouse and being packed to ship, we are unable to cancel the order.

Please contact us immediately if you would like to cancel an order! If an order begins processing in our warehouse and is being packed to ship, we cannot cancel the order. Our warehouse works on the weekends to package up orders so they are ready for shipment on Monday morning. Although we do not ship on the weekends, if an order is packaged to ship over a weekend and billed out, the order is not able to be canceled.

Please visit the Track Your Order section of our site or, if you are a registered user, you may log into your account and go to the My Orders section to check the status of your order.

You will be e-mailed a copy of your invoice once your order is placed and after the order ships from our warehouse. To obtain another copy, log into your account and go to My Orders. You will see an option to “View Order” for each order you’ve placed. Click on that button and you will see Print Order at the top of the page. If you do not have an account with us, please contact a Customer Support to request a copy via email.

EXPRESS FREE DELIVERY IN CITY OF VANCOUVER WITHIN 24 HOURS

CANADA POST:

Mail and Parcel Delivery Time Standards

The delivery standard for regular mail and parcel sent inside Canada is:

- Two business days for local mail

- Three business days within the province

- Four days for national mail

These time frames are not guaranteed, as weather and mail volume can affect delivery.

Regular mail / parcel to the U.S.A.

The delivery standard for regular mail sent from Canada to the U.S.A. is four to six business days.

Regular mail / parcel to an international destination

The delivery standard for mail sent from Canada to another country (except the U.S.A.) is four to seven business days.

FedEX:

FedEx Priority Overnight®

Morning, next business day to most metropolitan areas 2 to 3 business days to other areas

FedEx Standard Overnight™

5 p.m. next business day to businesses and by 8 p.m. to residences in most metropolitan areas

FedEx 2Day®

1 to 2 business days by 5 p.m. to businesses and by 8 p.m. to residences in most metropolitan areas

FedEx Economy®

1 to 3 business days by 5 p.m. to businesses and by 8 p.m. to residences in most metropolitan areas